Responsibilities

• Assist in the processing of incoming and out going inventory shipments and deliveries.
• Receive incoming shipments checking for accuracy and damage.
• Stocking incoming product in appropriate bins.
• Picking and packing customer orders.
• Determining best method to ship each order and correctly processing each package with proper labeling and paperwork.
• Load vehicle and organizes routes efficiently.
• Transport orders of product to the customer site in an accurate, timely and professional manner.  Pick up items to be returned, along with appropriate paperwork.
• Collect required signatures and paperwork.
• Assist in caring for the vehicle used, making certain it is properly maintained and legal for safe operation.
• Assist Voss Lighting customers by receiving inquiries and other communication, then following through to the desired end.
• Work with the sales staff to achieve sales and margin objectives by assisting in satisfying customer needs and expectations.
• Provide Voss management input on customer needs, pricing and product issues, competition, and company policy and procedures.
• Attend branch, policy and training and various meetings as required.
• Duties as assigned by supervisors.

Qualifications

• High school diploma or GED preferred.
• Previous warehouse experience preferred.
• Must be able to write and read English.
• Possess great attention to detail and accuracy.
• Use company Google email effectively.
• Takes initiative, looking for ways to help and ideas to improve customer service.
• Is organized, takes initiative, looking for ways to improve areas in logistics and customer service.
• Must be able to lift and carry 50 lbs. from warehouse shelf to delivery vehicle and from vehicle to customer.
• Ability to work in a fast-paced environment, prioritize tasks, remain focused, and complete assigned duties in a timely manner.

Desired Character Traits

• Maintain a well-groomed, professional appearance.  Attire must reflect a high level of professionalism as relayed in the Employee Handbook.
• Complement Voss Lighting’s on-going dedication to provide customers with quality lighting products consistent with Voss Lighting’s business purpose and mission.
• Courteous, responsive, accurate, competent customer service skills with a high level of integrity and professionalism.

Responsibilities

• Responsible for meeting sales targets and margin goals.
• Facilitate daily face-to-face contact with prospects and customers.
• Strive to build better quality relationships, increase sales and gross profit.
• Establish themselves as a lighting professional, and Voss Lighting as the preferred supplier of lighting products.
• Provide superior customer service through cutting-edge product recommendation, pricing, follow-up, and problem solving.
• Use the breadth of tools provided to enhance customer service to the benefit of the customer and Voss Lighting.
• Organize contacts and sales data to continually develop plans to effectively and efficiently call on, and close business in the assigned territory.
• Provide input to Voss management concerning marketing initiatives, promotions, pricing, competition, market trends and procedures.
• Attend, participate, and may be asked to lead sales, product, and training meetings.
• Provide required call, expense and other various reports.
• Stay current on the products and changing technologies related to the products Voss sells.
• Utilize company-owned iPad and the various approved apps to improve efficiency, provide customers with information, stay informed, communicate with customers, supervisors, and fellow workers.

Qualifications

• Four-year college degree or equivalent work experience in sales preferred.
• Prior sales and/or customer service experience preferred.
• Excellent written and verbal communication, interpersonal, and customer service skills.   Must be able to write and read English.
• Prefer a working knowledge of business computer programs such as Microsoft Office, and use of an iPad.  Use company Google email effectively.
• Valid state driver’s license and a good driving record.
• Ability to maintain accurate records of various required reports, and provide timely communication.

Desired Character Traits

• Maintain a well-groomed, professional appearance.  Attire must reflect a high level of professionalism as relayed in the Employee Handbook.
• Complement Voss Lighting’s on-going dedication to provide customers with quality lighting products consistent with Voss Lighting’s business purpose and mission.
• Courteous, responsive, accurate, competent customer service skills with a high level of integrity and professionalism.